Contact Center
5 Customer Service Apology Statements to Help You Create Your Own
Getting calls from customers dissatisfied with the quality of service or a product is not […]
Contact Center
When Is Customer Appreciation Day and How to Celebrate It?
Customers deserve all the appreciation for obvious reasons. And sometimes going beyond just saying thank […]
Contact Center
How to Prepare Your Contact Centers for Black Friday and Cyber Monday?
While stores and online sites are lit up with the hustle and bustle of consumers […]
Contact Center
The Role of Voice and Non-Voice Services in BPO
In order to reduce operational expenses, scale businesses, and streamline processes, a company utilizes smart […]